Privacy Policy

At Pickona, we aim to provide you with a transparent, secure, and worry-free shopping experience. Please review the following terms regarding purchasing, payment, privacy, and data usage when using our services.

Purchasing of Merchandise

Payment

When you purchase merchandise through Pickona, you agree to provide accurate and up-to-date payment information (such as credit card, PayPal, Apple Pay, or Google Pay details). By doing so, you confirm that you are authorized to use the selected payment method.

  • You are responsible for any applicable taxes or duties associated with your purchase.
  • All transactions are processed in U.S. Dollars (USD) unless otherwise stated.

Title, Risk & Cancellation

  • Title and risk of loss transfer to you once we hand your order over to the shipping carrier.
  • Pickona reserves the right to cancel or refuse any order, even after confirmation, at its sole discretion. If this occurs, any authorized payment will be refunded to your original payment method.

Protecting Your Privacy

We take your privacy seriously and are committed to safeguarding your personal information. We will never sell, rent, or trade your data for marketing purposes. Information collected is used solely for:

  • Processing and fulfilling your orders
  • Providing customer support
  • Improving our services and website
  • Communicating promotions, updates, and news (always with opt-out options)

By using our website, you consent to this Privacy Policy and our Terms & Conditions. If you do not agree, please discontinue use of the site.

Information We Collect

We may collect the following information when you place an order or interact with our services:

  • Name, billing/shipping address, and contact details
  • Payment information (credit card, PayPal, etc.)
  • IP address, browser/device data, and session details
  • Order history and account preferences

We may also use cookies to enhance your shopping experience and analyze site usage. Cookies can be disabled in your browser, but certain site features may not function properly without them.

Use & Sharing of Information

  • Data is retained in compliance with applicable privacy laws.
  • We use your data only to provide services, process transactions, and improve your experience.
  • We may share your information with trusted third-party providers (e.g., payment processors, logistics carriers, customer service platforms) strictly for fulfilling your order.
  • We may disclose information if required by law, court order, or to protect Pickona’s rights and customers.
  • Data may be processed internationally, including in jurisdictions with different privacy standards. By using our services, you consent to such transfers.

Emails & Communication

We may contact you by email for:

  • Order confirmations and account updates
  • Service or delivery notifications
  • Promotional offers and newsletters (always with the ability to unsubscribe)

You can manage your email preferences or opt out of marketing messages at any time.

Security & Retention

  • All personal data is stored securely with encryption and restricted access.
  • While we take strong measures, no online transmission can be guaranteed 100% secure.
  • We retain customer data only as long as necessary to provide services or comply with legal obligations, generally no longer than 3 years after last activity.

Intellectual Property & Restrictions

All content, designs, software, and trademarks displayed on the Pickona website are the property of Pickona or its partners.

  • You may not copy, modify, distribute, or reverse-engineer any part of our service without written consent.
  • “Pickona” and associated logos are registered trademarks. Unauthorized use is strictly prohibited.

Third-Party Services

Pickona may partner with external providers (e.g., logistics companies, payment gateways, marketing tools). While we carefully vet our partners, Pickona is not liable for errors, misuse, or omissions by third parties. We encourage you to review their respective privacy policies.

Changes to This Policy

This Privacy Policy is part of the Pickona Terms & Conditions. We may update it from time to time. Changes are effective immediately upon posting to our website. Significant updates may also be communicated by email.

By continuing to use our services after updates, you accept the revised terms.

Customer Service

If you have any questions about payments, privacy, or this policy, please reach out to us:

Email: support@pickona.com

Address: 539 W Commerce St Dallas, TX, United States 75208