Shipping Policy

At Pickona, we want your shopping experience to be smooth and worry-free. Below you’ll find all the details about how we process and deliver your orders.

Order Processing

  • All orders are processed Monday through Friday (excluding weekends and holidays).
  • Orders are typically processed and shipped within 2–3 business days after payment confirmation.
  • During peak seasons (such as Black Friday, Christmas, or promotional sales), processing times may take longer.

Shipping Locations

We partner with trusted fulfillment centers worldwide to deliver the best value to our customers.

  • Orders may be shipped from the United States or our international warehouses (including Asia and other regions).
  • We work with reliable carriers such as USPS, DHL, FedEx, and other international logistics providers to ensure safe and trackable delivery.

Estimated Delivery Times

  • United States (domestic warehouses): 5–7 business days
  • International shipments: 10–15 business days

Please note: Delivery times may vary depending on your location, customs processing, and unexpected factors (such as weather, holidays, or courier delays).

Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive an email confirmation with your tracking number(s).
  • Tracking information generally becomes available within 24–48 hours after dispatch.
  • You can track your order anytime via our Track Order page or through the link in your shipping confirmation email.

Shipping Costs

  • Shipping fees are calculated at checkout and are based on your shipping location and order value.
  • Occasionally, Pickona offers free shipping promotions. These will be clearly displayed on our website and at checkout.

Customs, Duties & Taxes

  • All orders are shipped in U.S. Dollars (USD).
  • International customers are responsible for any customs duties, taxes, or fees that may be charged by their local customs authority.
  • Pickona is not responsible for delays caused by customs clearance in your country.

Wrong Address Disclaimer

It is the buyer’s responsibility to provide the correct shipping address.

  • If you entered the wrong address, please contact us within 12 hours of placing your order.
  • Once your order has been processed or shipped, we cannot change the address.

Lost, Damaged, or Delayed Packages

  • If your package is lost in transit, please contact us at support@pickona.com. We will work with the shipping carrier to resolve the issue.
  • If your item arrives damaged, contact us within 7 days of receipt with photos of the package and product.
  • Pickona is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Contact Us

For questions about shipping, tracking, or delivery, please reach out to our support team: support@pickona.com

✨ Pickona — Your #1 Pick, delivered with care worldwide.