Shipping Policy

At Pickona, we care about every step your order takes — from our hands to your home. Our goal is to make your shopping experience smooth, transparent, and worry-free.

1. Order Processing

  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Processing usually takes 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an order confirmation email once your purchase has been completed.

2. Estimated Delivery Times (after processing)

  • United States: 7–12 business days
  • Canada & Europe: 10–15 business days
  • Other International Destinations: 10–20 business days

Please note: Delivery times are estimates and may be affected by customs clearance, carrier delays, weather conditions, or peak seasons (e.g., Black Friday, Christmas).

3. Shipping Fees

  • Free U.S. shipping on orders over $49.
  • A flat $5.99 fee applies to U.S. orders below $49.
  • International shipping rates are calculated at checkout based on destination and order value.
  • Customs duties, import taxes, or local fees (if any) are the responsibility of the buyer.

4. Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive an email confirmation with tracking details.
  • Tracking numbers typically become active within 24–48 hours after dispatch.
  • You can track your order via our Track Order page or through the carrier’s website.

5. Customs, Duties & Taxes

  • All orders are billed in U.S. Dollars (USD).
  • International shipments may be subject to customs duties, VAT, or additional charges from the destination country.
  • These fees are not included in our product prices or shipping rates, and must be paid by the customer.
  • Pickona is not responsible for delays or costs caused by customs clearance.

6. Wrong Address or Undeliverable Packages

  • Customers are responsible for providing a complete and accurate shipping address.
  • If an address is incorrect, incomplete, or undeliverable:
    • The package may be returned to us or lost.
    • Reshipping costs will be the responsibility of the customer.
  • Once an order has been shipped, we cannot change the delivery address.

7. Lost, Damaged, or Delayed Shipments

  • If your package is significantly delayed or lost in transit, please contact us at support@pickona.com.
  • If your order arrives damaged, please notify us within 7 days of delivery with photos of the packaging and product.
  • We will assist in locating the shipment and, if necessary, arrange a replacement or refund according to our Refund & Return Policy.

8. Shipping Restrictions

  • Some products may not be available for shipping to certain countries or regions due to legal, regulatory, or logistical restrictions.
  • If we cannot ship to your destination, we will notify you immediately and issue a full refund.

9. Contact Us

If you have any questions regarding shipping, tracking, or delivery, we’re here to help:

Email: support@pickona.com

Pickona — Your #1 Pick, delivered with care worldwide.